Please click on a topic from the list below - the help for that topic will then appear on the right-hand side of the page.
We hope the information here will answer your question, but you can also email us or call us on
(Calls cost 10p per minute from BT landlines but will vary depending on your phone company or if using a mobile).
If you have found an item through browsing or searching, a page will display the details for that item. This page may provide links for further information or some pictures of the item. None of these links will take you away from the item details page -- but open another link of the detail information about the item.
If you choose a product, you should select the size, colour and quantity,etc (not all items have all of these options). For some items, you may also be asked to add your personal demand to the item.
When you are satisfied with your selections, click the “Add to Bag” button.
After adding this item to your bag, you may also want to have a look at the matching or complementary items showed on the right.
Once you have found and added to bag all the products that you want to order, click ‘Go to Checkout’, which makes you can place your order. Attention: your order will not be placed until you click ‘Submit’ on the checkout page.
Browsing through our ranges
All of the items sold at present, can be seen in categories at the top of page. Selecting the category or sub-category you interested in.
You can see the products more clear by holding your mouse over it. The number of items in the list will be shown in the top left corner of the page. And you can scroll through the pages in the list using the arrow buttons in that corner. When you find an item you like, click on it for more details.
Using the Quick Order Form
The Quick Order Form is the best facility to use if you have a shopping list of item numbers that you want to order. Entering the numbers of the item into the search boxes at the top of every page, then click 'Continue'. The items you have requested will be displayed in a list.
Filling in the size, colour and quantities that you want to search. If you have changed your mind on an item, remove the tick from the box to the right of the item, clicking in the box and this item will be deleted from your order. When you are satisfied with your selections, click “Add to Bag” buttons at the bottom of the page. After that, you can make a choose between "Add to Bag and Go to Checkout" and "Add to bag and Contiune Shopping"
You will be informed if any of the items you have chosen are out of stock or will take longer time to delivery. Also, you can delete these items from your order.
Searching for an item
(1) Entering the product names or the keywords of the products you are looking for into the search bar, then click
“Go”
(2) You can filter your search items byProduct’s Catalog ,all categories.
(3) You can also search items with Advanced Search with more details.
Is my personal information secured?Your personal information is completely guaranteed at Moonyue.com. Your address, password and financial information is never shared, sold, lent, or rented to other parties without your permission. We also limit access to personal information about you to employees who we believe unnecessary to come into contact with that information to provide products or services to you.
What are the benefits of creating an account online?Creating an account at our website, you can be benefit as follows:
a) Order Progress - View the progress status of your order at My Account;
b) Order History - View your history of purchases at My Account that you have made with us;
Creating an account
Step 1:
To create an account, click Register (top right of page).
Step 2:
You will need to provide a Email address(take as your member ID), a username and a password, confirm your password again. Then read “Terms and conditions of Moonyue Electronic”, agree it, then click “submit & Continue”.
If you create an account successfully, the email you use to register will get an email to inform you with your member ID and password.
How to sign in?
First, make sure that your browser accepts cookies. Some browsers can accept or reject cookies form individual sites; users of these should configure the browser to accept cookies from each moonyue you plan to edit.
Step1:
Click on the sign inlink at the top right of the page.
Step 2:
You will then be prompted to enter your member ID (the email address you used to register).
Step 3:
If you have not sign in before, you will need to use the link provide to create an account.
What should I do if I forget the password.
Step1:
Please input your email address in the box then click “forgot password? Click here”
Step2:
Please input your email address and verification code. Click “confirm & submit”
Step3:
Check your email inbox and get your password.
How to sign out?
You can sign out any time by clicking on the sign out link at the top right of the page.
Can I cancel my order?
yes ,you can contact us soon and tell us you would like to cacel it
What about out-of-stock items?We always keep a good stock of all the items on our site. Occasionally, but the hotsell items also go out-of-stock, and If the item you ordered is out-of-stock, we will send message to your email. You can cancel your order. And we will inform you the information once we have the items.
Note:
EMS: En-route tracking information is available once the parcel arrives at destination country.
How long will it take before I receive my order?Usually, it takes 1 to 3 working days and delivery takes 5 to 6 working days, so it takes about 10 working days from the time we receive payment until it deliver to your door..
Does Moonyue accepts PayPal?Yes, we accept PayPal. Besides, we also accept Western Union and motopay。
